RETURN POLICY

RETURNS

What are my options when I return an item bought online?

We provide you with 2 return options for deliveries within New Zealand where our change of mind policy applies. These are:

• Exchange to a different size or colour (but same style).
• Issuance of a gift voucher.

Please note we do not accept returns or exchanges on discounted or sale styles. 

Returns are accepted for change of mind on full-price goods purchased online within 30 days from date of invoice. In order to return or exchange goods, products must be physically received by you, be in the same condition as originally received, and include swing tags/labels. This policy applies to products purchased from the website workthreads.co.nz

What happens if my product is faulty?

We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. In all instances where the product may be faulty, please email us at enquiries@workthreads.co.nz. We will advise and assist with the returns process.   

How long will it take to get a refund?

Once your goods have been received by us, please allow up to 10 days for your refund to be processed back to your account. The receipt of your refund will depend on the period of time it takes for your financial institution to finalise the transaction.